FAQ

Are you able to place an order in the shop?

That means we can ship to your country! If you don’t find your country of residence in the drop-down list, please contact us with your address and we will check if a shipment is possible.
Our e-mail is [email protected]

 

How do I get in touch?

You can reach our customer support here: [email protected] We will answer you within 24 hours!

 

Is the shipping fee included in the price?

If you live in Switzerland or the European Union, shipping fees are included in the price of the product you purchased. Both VAT and customs may be applicable depending on your country of residence. Please consult your local customs office for advice.
In case you are based outside of Switzerland or the European Union, shipping fees, VAT and/or other fees related to the import of the products may apply.

 

What is the time frame for the delivery?

The shipment will usually arrive within 7 – 8 business days in the European Union. For countries outside, it can take between 10 – 15 days.

 

Why was my credit card declined?

Our service provider requires certain fraud-prevention schemes from your service provider. Hence, it might not be able to accept your credit card. If your card got denied we recommend to use PayPal. It is much easier to utilize nowadays than it used to be in the past so give it a try!

 

Can I change my order after it is completed?

Sure, just shoot us a message at [email protected]

 

How do I perform a return?

If you are not satisfied with anything, just send us a message at [email protected] and we will get back to you within 24 hours!

 

My packaging or product is defect, what should I do?

Your satisfaction is very important to us, please contact us at [email protected] and include a picture or two of the defect.
Please do not return your product without consulting our customer care.

 

What methods of payment do you offer?

We currently offer PayPal and Stripe for international payments. These two services allow us to accept all widely used debit and credit cards.
Give it a try! If there is any problem, please reach out to us at [email protected]